Frequently Asked Questions
To help you understand more about our unbeatable service below are the most common questions we receive.
If you have any other query complete our simple enquiry form and we will contact you within 24 hours.
- What is auctionPeople?
- How does auctionPeople charge for its service?
- Why do items start at £9.99?
- What is your Start Price fee?
- What items can I sell?
- Can I sell big items such as our sofa or kitchen unit?
- What happens to the items I leave with auctionPeople?
- What happens if my item is damaged while in your possession?
- How long will it take to list my items?
- Who pays for postage and packing?
- What if the high bidder doesn't pay for my item?
- When will I receive payment?
- What is the auctionPeople for Charity programme?
- What is auctionPeople's policy on counterfeit goods?
What is auctionPeople?
auctionPeople are a UK Registered eBay Trading Assistant. Our business is assisting individuals, companies, charities and schools by selling their unwanted or excess items on eBay.
Items for sale are either delivered to our London drop-shop, we collect from your home, office or storage location. For larger items we are able to visit and take photographs. We then take care of the entire eBay sales process, such as item description, photography, listing, enquiry handling and delivery, finally sending a cheque of the proceeds to the seller when the transaction is complete.
How does auctionPeople charge for its service?
auctionPeople are professional eBay sellers. Whether you want to make cash from unwanted items at home, or sell your company stock through auctionPeople you have absolutely nothing to lose with our highly competitive and cost-efficient service.
We guarantee to offer the most competitively priced service in the UK - guaranteed. For detailed information check out our fees.
Why do items start at £9.99?
Items we accept generally sell well on eBay. We recommend our customers to start the auction at £9.99 to encourage early bidding and broader participation, which often results in a higher final sale price.
Although we strive for the highest sale price, auctionPeople are legally required to accept the highest bid an item receives; we cannot return it to you if it sells for less than you think it is worth.
Therefore, for high-value or unusual items we recommend setting a Start Price greater than £9.99.
What is your Start Price fee?
auctionPeople are professional eBay sellers. Whether you want to make cash from unwanted items at home, or sell your company stock through auctionPeople you have absolutely nothing to lose with our highly competitive and cost-efficient service.
For detailed information check out our fees.
What items can I sell?
auctionPeople will sell anything worth £100 or more that is allowed on eBay, e.g. designer and vintage clothes, shoes and accessories, mobile phones and car kits, iPods and MP3 players, digital cameras and lenses, PDAs and laptops, PCs, Apple Macs, printers and servers, designer and antique watches and jewellery, guitars, pianos and saxophones, collectible toys, games and baby strollers, branded china and porcelain, designer and antique furniture, cars and motorbikes, holiday apartments and greenhouses and much, much more!
We are happy to evaluate whatever item you wish to drop-off. If we believe the item is worth more than £100 we can usually sell it for you. Check out Items that Sell for more details.
Can I sell big items such as our sofa or kitchen unit?
Yes. We will collect most items, you can deliver to our drop-shop, or we can visit you to take photographs. If these items have a start price of £9.99 or less we will list them like any other, and our fees will be taken from the final sale price.
What happens to the items I leave with auctionPeople?
Once we have received your belongings, this is what happens;
- Evaluate your item(s)
- Check branded goods are authentic
- Write a professional listing
- Take quality photographs
- Place item in most appropriate eBay category
- Start the auction at the best time
- Send you an email with a link to your live auction
- Answer questions from bidders
- Send you an email when your item sells or is re-listed
- Collect payment from buyer
- Pack item carefully
- Ship item to the buyer
- Send you a cheque with a statement of item sales
What happens if my item is damaged while in your possession?
auctionPeople take every precaution to ensure your items are safely stored while with us. Afterall, this is in everyone's interest. However, in the unlikely event that your item should be lost, damaged or stolen we will compensate you.
For the purpose of compensation value, prior to the end of the auction the value of each item is its Start Price. After the conclusion of an auction, it will be the higher of its Start Price and the highest bona fide bid. Check out our Terms & Conditions for more details.
How long will it take to list my items?
From the point of item drop-off or collection from you location we usually require anywhere between 5 - 15 working days to list. This largely depends on the quantity, nature or value of the item(s).
Who pays for postage and packing?
All postage and packing costs are an additional charge on top of the final sale price of your item, and paid in full by the winning bidder.
What if the winning bidder doesn't pay for my item?
If the winning bidder doesn't pay for the item within seven (7) days, we reserve the option to revoke the auction and file a Non-Payer Dispute alert.
Either way, the offer to purchase would be given to the second highest bidder. The auctionPeople fee will be calculated from the second highest bid, or the item will be re-listed without charge to you (if the second bidder declines).
When will I receive payment for the items you have sold for me?
We will send out your cheque and a statement of sales usually within 4 - 6 weeks of your item selling. This is because we only ship out items to buyers after their payment has cleared, and provide them with an opportunity within 7 days to make any possible claims. After that period, and assuming there is no dispute with the buyer, or if we have had to re-list your item for any reason, we then pay you for each item.
What is the auctionPeople for Charity programme?
auctionPeople are proud to be the UK's first eBay PowerSeller and registered Trading Assistant to donate 1% of our profit from every sale we conduct on your behalf to a UK registered charity.
What is auctionPeople's policy on counterfeit goods?
auctionPeople will never knowingly sell any counterfeit goods.
auctionPeople will reject all questionable products and work with the supplying vendor to identify the source of counterfeit goods. We will not do business with suppliers that knowingly deal in counterfeit goods.
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Complete our simple enquiry form or call 0845 226 2212.
